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Really impressed with Cleanhome Wokingham. They allocated a thorough cleaner to use and we’re pleased with the value for money. Highly recommended.

-Matt Lovegrove – Wokingham

Very nice service.John is very helpful.Found the best cleaner for my home Gemma.She does an amazing job.
Highly recommended.

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John responded to our request and and arranged a cleaner very quickly. Steve is a very friendly and efficient cleaner. Very happy with his work and the responsiveness of Cleanhome

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Cleaner Case Study: Building Confidence, Stability, and Trust with Cleanhome Wokingham

Start Date of Cleaner Partnership: October 2024
Cleaner Role: Self-employed domestic cleaner supported and placed by Cleanhome Wokingham
Working Area: Wokingham and nearby communities served by Cleanhome Wokingham

Background and Initial Challenges

In October 2024, Tracy found herself at a difficult point in her life. Financial pressure combined with declining mental health meant she needed both stability and structure. Like many people in similar circumstances, the idea of contacting companies and putting herself forward for work felt overwhelming.

Cleaning was not a new concept to her, but reaching out to a new business was daunting. Anxiety made even making a phone call feel like a significant hurdle. With encouragement from her mum, Tracy contacted Cleanhome Wokingham and spoke directly with John.

From the first conversation, the experience felt different. Instead of a rushed or transactional discussion, the call focused on Tracy as a person. Her background, previous experience, and current situation were discussed openly, without pressure or judgement. This initial interaction set the tone for what would become a long-term working relationship built on trust, patience, and respect.

A Supportive and Personal Onboarding Experience

Following the initial call, John arranged a home visit to meet Tracy in person. While this added another layer of nerves, the meeting quickly reassured her. Rather than a formal interview environment, the discussion felt relaxed and human.

During the meeting, John took the time to understand how cleaning work would fit around Tracy’s lifestyle and existing commitments. The onboarding process included the usual documentation such as ID, references, and right-to-work checks, but these were handled patiently and clearly, with support at every step.

This approach reflects how Cleanhome Wokingham works with its cleaners, focusing on people first rather than treating cleaners as numbers. The process reinforced that cleaners are valued professionals, not just service providers.

Ongoing Support and Flexible Working with Cleanhome Wokingham

Over a year later, Tracy continues to work with Cleanhome Wokingham and describes the experience as one she would not trade for any other. The relationship has evolved into one built on mutual respect and genuine care.

Work is arranged flexibly, allowing cleaning jobs to fit around personal responsibilities. This flexibility is a core reason many cleaners choose to work with Cleanhome Wokingham, particularly those balancing family life, health needs, or other commitments.

Support is consistent and reliable. If issues arise with clients, John steps in quickly to resolve them. Cleaners are never left to manage difficult situations alone. Even while on holiday, John remains available, responding to calls and messages to ensure cleaners feel supported and valued.

Living Room Cleaning - Cleanhome York

Matching the Right Cleaner to the Right Home

One of the strengths of Cleanhome Wokingham is the careful matching of cleaners to households. Tracy regularly receives positive feedback from clients, not only about the quality of cleaning but also about how well suited she is to each home.

Clients often comment on how approachable and professional the service feels, and this reflects the time taken behind the scenes to match personalities, schedules, and expectations. This thoughtful approach benefits both clients and cleaners, leading to long-term working arrangements and consistent standards.

For homeowners looking for domestic cleaners in Wokingham, this process offers reassurance that their cleaner has been chosen carefully, not assigned randomly.

Personal Growth and Positive Outcomes

Before joining Cleanhome Wokingham, Tracy was seeking stability and confidence. Over time, the structure of regular cleaning work, combined with strong personal support, has helped rebuild both.

Key outcomes include:

  • Over one year of consistent cleaning work
  • Improved confidence and mental well-being
  • Flexible working hours tailored to personal commitments
  • Strong relationships with clients and management
  • Ongoing support with clear communication

This case study demonstrates how a people-first approach benefits everyone involved. Cleaners feel supported, clients receive reliable service, and the business builds long-term trust within the local community.

Cleaner Testimonial

“I have now been working with John over a year and I wouldn’t want to work for anybody else. You don’t just see John as a boss, he’s actually there for you and cares like an actual friend. He always puts us cleaners first and makes sure we are okay, no matter what time it is.”
Tracy

Why This Matters for Clients and Cleaners in Wokingham

This cleaner case study highlights what makes Cleanhome Wokingham different. Cleaners are supported, respected, and listened to, which directly impacts the quality of service clients receive.

For homeowners searching for reliable cleaning services in Wokingham, this approach means your cleaner feels valued and motivated, not rushed or overstretched. For cleaners considering joining the team, it offers reassurance that support is always available.

Interested in Working With or Booking Cleanhome Wokingham?

If you are a homeowner looking for trusted domestic cleaning services in Wokingham, or a cleaner seeking flexible, supported work, Cleanhome Wokingham is here to help.

Call us now: 0800 246 5767
Email: wokingham@cleanhomeuk.com

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Cleanhome Wokingham – A bespoke domestic cleaner service.

We are not happy until you are! Your cleaner will usually tailor their services to fit exactly with your requirements, including spring cleaning and ironing.

Bespoke Service

We are not happy until you are! Your cleaner will usually tailor their services to fit exactly with your requirements, including spring cleaning and ironing.

Peace of Mind

Only 1 in 50 applicants makes it on to our carefully screened database. We interview them twice, visit them in their own homes and take up at least two references. And if they still subsequently don't measure up to your standards, we will send you someone who does.

Personal Cleaner

We don't operate in teams, and therefore you get the same cleaner every week. This is good because you develop a relationship with your cleaner. We have some clients who have had the same cleaner for years and years - and that's what we want for you.
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Cleanhome Wokingham
0800 246 5767
100 Matthewsgreen Road, Wokingham, Berkshire RG41 1JT

COVID-19 5th January Update

 

Just to let you know we are open for business as usual and you can continue to have your cleaner clean your house.

The government has made it clear that cleaners are still permitted to work inside peoples' homes as long as Government Guidelines on social distancing and staying safe are followed (see below). In summary:

You can be outside of your home for work purposes where your place of work remains open and where you cannot work from home, including if your job involves working in other people's homes.

The full text can be found here New National Restrictions from 5 January (in England; there are similar texts available for Scotland, Wales and Northern Ireland). Specifically relating to cleaners, the guidance continues: 'This guidance applies to those working in, visiting or delivering to home environments. These include, but are not limited to, people working in the following areas:

  • 'This can include work in other people's homes where necessary - for example, for nannies, cleaners, social care workers providing support to children and families, or tradespeople (this is not an exhaustive list)'

Note this guidance is for people who are fit and well, and is dependent on the following social distancing guidelines being followed:

  • No work should be carried out in a household where people are isolating or where an individual is being shielded.
  • The cleaners can continue work, providing that they are well and have no symptoms. No work should be carried out by a cleaner who has coronavirus symptoms, however mild, or when someone in their own household has symptoms.
  • No work should be carried out in a household where any occupants are clinically extremely vulnerable to coronavirus, or households with a possible or confirmed case of coronavirus.
  • Whilst in the house. a cleaner should maintain a safe distance of at least two metres from any household occupant at all times, and ensure good ventilation in the area where they are working, including opening the window.
  • Upon entering the home, cleaners should wash their hands using soap and water for 20 seconds.
  • Cleaners should wash their hands regularly, particularly after blowing their nose, sneezing or coughing, and when leaving the property.

The good news with regard to cleaning is that the cleaners can social distance from their clients very easily, and we would advise that, if you are at home when they are there, that you remain in a separate room to your cleaner.

If you are happy to adhere to the government guidelines - and if your cleaner has not been in touch already - then please just call the office and we will ensure that your cleaning continues.

Best regards

The Cleanhome Team